FAQ

  1. What is my size?

We have listed a size chart in all our product descriptions, and as a rule our sizing is 'true to size' so if you usually wear a size x that would be your size.

Check out our guide on how to measure your feet here, and feel free to contact us with any questions.

  1. How long will it take to receive my order?

 

  1. I haven't received my order

Please contact us here or via e-mail walk.hmshoes[at]gmail.com with your name and order date or confirmation number and we'll get back to you ASAP.

  1. Do you customize shoes?

We're happy to offer customized colors, which is a great way of finding the perfect match for your outfit. However, we can't offer the chance of customizing the actual design.

If you would like us to help you find the perfect color match for your shoes just contact us here. 

5.The shoes I ordered aren't right for me

We want you to be happy with your order, so if it's not quite right for you, please contact us stating your name, order number & details. We will then email you the return address and instructions how to send your order back. Please also read our return policy here.

  1. What is your return policy

We accept returns and would like our customers to be happy with what they have ordered. Please read our full policy here.

  1. How do I clean my shoes?

Please checkout our detailed post here, if you still have questions please feel free to drop us a line.

  1. Do you have express shipping

We can't always guarantee express shipping as it depends on the available stock, please contact us beforehand and we'll do our best.

  1. How do I contact you

You can contact here or via email - walk.hmshoes[at]gmail.com.

  1. Where else do you sell your shoes

Etsy - www.etsy.com/shop/WalkByAnatDahari

If you would like a list of boutiques in the USA that offer our shoes please contact us.

  1. customs & duties

Please note this is the buyers responsibility, [although unlikely] we can't guarantee your order won't be stopped at customs.